Last Updated November 20th, 2024
At BHI, we are committed to customer satisfaction. If you’re disappointed with your purchase, or find our products defective in any way, please see the guidelines below for returns.
Return Eligibility
• For US-based customers, merchandise purchased online at binghuoindustry.com can be returned within 21 days of the order ship date to receive a full refund, store credit, or exchange for a new color or size. Orders placed between November 18th and December 15th can be returned until January 5th.
• Returns are not currently supported for orders shipped to addresses outside of the US, including Canada.
• Returns must be initiated via our return portal. Items returned without first initiating the return process will not be accepted.
• All items must be returned in the condition in which they were received, with all original tags, packaging, and accessories. For products that were damaged after they were received, see our warranty policy.
• Products listed as "Final Sale" are not eligible for return or exchange, including but not limited to: hats, socks, patches, final sale paddle sets, and custom/design your own paddles.
• Returns that do not meet our policy will not be accepted and will be sent back to you.
• Returns may be subject to a restocking fee (see the Full Refunds section below).
Initiating a Return
• Submit a return request through our return portal here using your order number and email address linked to the online order.
• Complete the steps online to answer your reason for returning and return outcome (full refund, exchange, or store credit).
• Once your return request has been submitted, download and print the prepaid return label to ship back your item(s).
• Affix the label to the original package and ship it back to us within 7 days of initiating the return. Returns that are not shipped back within 7 days will be canceled.
Full Refunds
• If you request a full refund for your returned items, once we have received your return package we will issue a refund within 5* business days. You will be notified via email once the process is complete.
• *During holiday season, there may be a delay in return processing. Returns for orders placed placed between November 10th and December 31st will be processed by January 15th.
• Refunds will be applied to the form of payment used for the original purchase, minus the shipping cost for the original order and a $6.00 handling fee to cover the cost of return shipping and restocking.
Exchanges
•BHI offers color and size exchanges for products of the same style and value. Pre-built gift sets are not eligible for exchange.
• If you would like to exchange a product for a new color or size, follow the steps above to initiate a return and choose the "exchange" option.
• Once your return package is in transit (as marked by your carrier), your exchange order will be shipped out within 2 business days.
• Exchanges do not incur a handling fee.
• If you exchange an item and are still not satisfied with the product, you can return the item again for store credit. Items that have already been exchanged cannot be returned for a refund.
Store Credit
•You have the option to receive store credit for your returned items which can be applied to a new order on binghuoindustry.com.
• Returns for store credit do not incur a handling fee, but the shipping cost for the original order will not be credited.
Gift Returns
•Items received as gifts can be exchanged for a new color/size or returned for store credit. Pre-built gift sets are not eligible for exchange.
•To initiate a gift return, use this link, or ｓｅｌｅｃｔ "Start Gift Return Here" on the BHI return portal.
•Enter the order number from the packing slip and email address used to place the order. If you don't have this information, ｓｅｌｅｃｔ "Don't have your order information?" and someone from our customer service team will assist you with initiating a return after you provide more details about your gift.
International Purchases
Unfortunately we cannot accommodate international returns or exchanges at this time. However, if your item was damaged or defective upon arrival, please contact our customer support team at jack@binghuoindustry.com and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
If you have any questions about returns, please contact us at jack@binghuoindustry.com.
